Not that smart!

Am sure naman na wala akong attitude problem, nor am I belligerent.. Ganito kasi...we were using a ##### broadband for a long time already. Since we moved from one place to another...until such time nga d2 na kami permanently. My son requested for a temporary disconnection which covers daw a maximum of three months, kasi ayaw ko ng iparelocate don sa nilipatan namen prior to this place since we would just be staying there for a short period of time lang which is 3-4 months nga. This was done for the reason na hindi kami ma-charge dahil di naman namin magamit yung internet or pc, and this is according sa taong kausap namin don. So the request was done last March 17th of this year. So it was over last June 17th. Ace went there at their office on June 10th to have the reconnection. He has paid the relocation fee of P1000...and it was refundable naman. Here's what happened. The linemen...I don't know what to call them...arrived in our house only to frustrate us when they told us na..."balik na lang po kami ma'am kasi kailangan namin ng mataas na ladder..." but as we talked they also said that tila mahina signal daw don sa village namin...when in fact na they told us sa office na may signal daw don. What piqued me was when Ace was refunding his relocation fee...and daming deductions. Pati yung pagpunta ng linemen nila don we were charged P200, eh wala naman ginawa kungdi tumingala sa roof. Eh di makuha ni Ace ang refundable nya. So I went there with him. A girl sitting right in front was assigned to my number. I told her my intention. I was trying to hide and control my annoyance. That girl pissed me off talaga kasi she kept on saying in front of my face na " ma'am' yan po nakalagay sa system namen...and I went like, "wag mo akong sinasabihan ng system system nyo!" What I was trying to point out is...we paid a relocation fee...hindi nila naikabit yung line...bakit ang daming deductions? What was left was P271.00 na lang. Na-charge daw kami ng system nila dahil nakalagay don na reconnected na. I was irritated na...and I said, iharap mo sa akin yung nag-connect. Bakit nyo kami icha-charge ng walang dahilan. We have no previous unpaid balance...walang nangyaring relocation...pa'no at bakit mangyayaring ang daming deductions? Then I told her ok sige ibigay mo na yung P271. at baka maging one peso na lang yan bukas. And I turned away. Gusto ko sanang magpa-DTI to file a complaint against these people. But my son begged off. Because he knows I am taking bp and heart medications.
What am trying to point here is...wag naman nilang gawin yun sa mga customers nila. Kung ako masusunod I want a meeting with them in front of a DTI head officer. Because I know in my heart na mali yung ginawa nila. Going back, Ace was given a provisionary receipt to claim the amount stated only after 8 working days? Tama ba yung idaan pa yan sa meeting eh napakalinaw na wala naman relocation or reconnetion na nangyari in the first place?